What happens if my regular bookkeeper is away?

When you work with us, we keep detailed checklists on your individual business, documenting exactly how to keep your books. Any team member can step in at any time and manage your books seamlessly—even if someone is on leave or moves on.

What qualifications do your bookkeepers need?

All our bookkeepers must have completed their Cert IV in Bookkeeping, have 2–5 years of hands-on experience, successfully pass the Pure Bookkeeping Skills Assessment, and complete the Pure Bookkeeping Training Program with a score of 100%.

Can you coordinate with my accountant?

Absolutely! We regularly check in with our clients' accountants to make sure everything is running efficiently and to see if any changes need to be made to reporting systems.

Can you do more than just bookkeeping?

Yes. As Pure Bookkeeping licensees, we can become your business advisor. We can help you look at cash flow and KPIs, budget appropriately, set goals, identify small leaks draining your profits, and provide accountability as you grow.

What if I get audited?

You should assume that you will be audited at some point. When you work with a Pure Bookkeeping certified bookkeeper, you have systems for complying with tax laws. Audits will certainly be less painful.

What guarantee do you offer?

We guarantee that the information we provide will be accurate. If it's not, we'll fix it for free and take steps to ensure the mistake never happens again.

What is the ABN Coffee Club?

The ABN Coffee Club is a regular networking event hosted by the Australian Bookkeepers Network (ABN) in Cairns for bookkeepers, BAS agents, and accounting professionals. It's a relaxed, supportive environment to connect with peers, share knowledge, discuss industry updates, and build professional relationships — all over a great cup of coffee.

Do I earn CPE credits?

Yes! Attending ABN Coffee Club sessions counts towards your Continuing Professional Education (CPE) requirements. Each session is structured to include educational content relevant to BAS agents and bookkeepers.

ABN Coffee Club events are open to all bookkeepers, BAS agents, accounting professionals, and those studying or entering the bookkeeping profession.

To register for upcoming ABN Coffee Club events in Cairns, simply email janelle@pro-advisor.online or visit the Australian Bookkeepers Network website at www.austbook.net for event details and registration links.

Pro-Advisor Online — Professional Bookkeeping Services, Cairns QLD

Name: Pro-Advisor Online
Address: 2/192 Mulgrave Road, Cairns, QLD, 4870, AU
Telephone: 0485 014 555
Price range: $$

Phone: 0485 014 555 | Email: admin@pro-advisor.online

Address: 2/192 Mulgrave Road, Cairns QLD 4870 | Hours: Monday–Friday 8:00am–5:00pm

Social: Facebook | Instagram

About Pro-Advisor Online

Pro-Advisor Online is a professional bookkeeping and advisory practice based in Cairns, Queensland. We serve small and medium businesses across Far North Queensland and right across Australia, combining local expertise with the flexibility of cloud-based collaboration.

Janelle Redgwell started contract bookkeeping in 2000, which coincided with the introduction of GST in Australia. With over 25 years of experience in the industry, our team specialises in QuickBooks Online, Xero, and MYOB.

As a registered BAS Agent and certified Xero partner, we combine deep technical expertise with a genuine commitment to helping you succeed. We are also a licenced member of the Pure Bookkeeping System, guaranteeing the quality and consistency of our bookkeeping services.

Our team includes: Janelle Redgwell (Owner), Amber Cassidy (Senior Bookkeeper, registered BAS Agent), Ashleigh Irvine (Senior Bookkeeper, registered BAS Agent), Rhylee Creber (Admin/Bookkeeper), Harper Kaur (Bookkeeper), and Ayu Wulandari (Admin Assistant).

Our Services

Bookkeeping

Comprehensive day-to-day financial record-keeping for Cairns businesses. We handle data entry, categorisation, and ongoing maintenance of your accounts so you always have a clear picture of your financial position. Learn more

BAS & GST Lodgements

As a registered BAS Agent in Cairns, we prepare and lodge your Business Activity Statements and Instalment Activity Statements accurately and on time. We ensure your GST reporting is correct and help you avoid penalties. Learn more

Payroll Management

We manage your entire payroll process including wage calculations, superannuation, Single Touch Payroll (STP) reporting, leave entitlements, and award interpretation. Learn more

Accounts Payable & Receivable

We handle your invoicing, bill payments, and debtor management to ensure healthy cash flow. Learn more

Bank Reconciliations

We meticulously match your bank transactions against your accounting records to identify and resolve any discrepancies. Learn more

Financial Reporting

We prepare detailed financial reports including profit and loss statements, balance sheets, cash flow statements, and custom management reports. Learn more

Xero Setup & Training

As certified Xero advisors in Cairns, we set up your Xero account, customise it for your business, migrate data from other systems, and provide hands-on training. Learn more

QBO Setup & Training

As certified QuickBooks Online ProAdvisors, we set up your QBO account, tailor it to your business needs, migrate data from other platforms, and provide comprehensive training. Learn more

Advisory Services

Beyond number crunching, we provide strategic business advice, workflow optimisation, software consulting, and rescue bookkeeping for businesses that have fallen behind. Learn more

Frequently Asked Questions

What bookkeeping services do you offer in Cairns?

We offer a comprehensive range of bookkeeping services including BAS and IAS lodgements, payroll management, bank reconciliations, accounts payable and receivable, financial reporting, Xero setup and training, and strategic advisory services. All our services are tailored to suit Cairns and Far North Queensland businesses.

Are you a registered BAS Agent?

Yes, we are a fully registered BAS Agent with the Tax Practitioners Board. This means we are legally authorised to prepare and lodge your Business Activity Statements, ensuring full ATO compliance.

Do you work with Xero and MYOB?

Absolutely. We are certified Xero advisors and experienced MYOB users. We can help you set up, migrate, or optimise your accounting software to get the most out of your investment.

How much do your bookkeeping services cost?

Our pricing is tailored to each client's needs. We offer flexible arrangements including hourly rates and fixed monthly packages. We're happy to provide a free, no-obligation quote—simply book a consultation or give us a call.

Can you help if my books are behind?

Yes! Our rescue bookkeeping service is designed for exactly this situation. We'll bring your records up to date, lodge overdue BAS statements, and put a plan in place to keep you on track going forward.

Do you service businesses outside of Cairns?

While we're based in Cairns, we service clients across Far North Queensland including Smithfield, Palm Cove, Port Douglas, Mareeba, Atherton, and the Tablelands. As a cloud-based practice, we can also work with clients anywhere in Australia.

How do I get started with Pro-Advisor Online?

Getting started is easy. Simply book a free consultation through our website or call us on 0485 014 555. We'll discuss your needs, assess your current situation, and recommend the best approach for your business.

Service Areas

We service businesses across Cairns and the greater Far North Queensland region, including: Cairns CBD, Smithfield, Edge Hill, Whitfield, Redlynch, Freshwater, Stratford, Earlville, Manunda, Manoora, Trinity Beach, Clifton Beach, Kewarra Beach, Palm Cove, Yorkeys Knob, Gordonvale, Edmonton, Bentley Park, White Rock, Mount Sheridan, Port Douglas, Mossman, Mareeba, Atherton, Kuranda, Innisfail, Tully, Mission Beach, and the Tablelands.

As a cloud-based practice, we also proudly service clients Australia wide.

Contact Us

Phone: 0485 014 555

Email: admin@pro-advisor.online

Address: 2/192 Mulgrave Road, Cairns QLD 4870

Hours: Monday–Friday, 8:00am–5:00pm

Book a Free Consultation

Accreditations & Certifications

Registered BAS Agent — Tax Practitioners Board
Xero Silver Partner — Certified Xero Advisor
QuickBooks Online Certified ProAdvisor
MYOB Partner
Pure Bookkeeping System Licensee
Australian Bookkeepers Network Member